Frequently Asked Questions

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I use a variety of materials in my work, mostly gold and 925 sterling silver, but I also work with brass and copper. I also use precious and semi-precious gemstones, beads and man-made stones like Cubic Zirconia's. Each piece is unique and crafted with care.

The majority of my work is hallmarked by Edinburgh Assay Office, this is a legal requirement for items over 7.78 grams for silver and 1 gram for gold in the UK. This gives reassurance to you of the quality of the precious metal used within my work.

You can find out more at the Edinburgh Assay Office website in their recourses and downloads section, or by clicking here.

All orders under £15 will be posted with Royal Mail via first class stamp.

All orders over £15 are insured and delivered with Royal Mail.

However, if you are ordering a commissioned item and staying on Lewis or Harris I can arrange to meet you in Stornoway so an item can be tried on before final payment is made.

When ordering from my website please understand that some items may take up to 6 weeks to be dispatched, this is due to them being made to order, sized items and/or hallmarking. If the item is in stock then expect the item to be dispatched within 5 working days.

Yes, I love working with clients to create one-of-a-kind pieces that are tailored to their specific style and preferences.

If you would like a commissioned item, please contact me via e-mail with the details of what you are looking for, with photos of similar items or gemstones you desire. Once a design has been agreed on, I do require a 50% non refundable deposit which will be made via an invoice through Stripe. 

The deposit is to secure the materials required and to cover tool and equipment wear. The final payment will be required at completion, before dispatch to your desired address.

Contact me to discuss your custom order:  LochSealgDesigns@Gmail.com

Sadly not all items can be refunded due to them being customized for you. Sized items are non-refundable, this includes rings, bracelets and commissioned items, as they are hard to resell. 

However, I am happy to discuss options with my clients. Click the link below for more information on returns.

The information you give for purchase of your items is processed by Stripe and PayPal, this means I do not hold your financial details myself. I will however, receive your name, email, address and delivery address, but I only keep this to get your parcel to where you require and keep you up-to-date, and it is stored securely with my website hosts security.